Terms of service

Terms of service

The presence of the convention on “Terms and conditions of use of the Cloud VPS service”, establishes the conditions under which any person can visit or access the Cloudify.ro site, or may use the service in any way and has the value of an agreement concluded between ACVILE TECH S.R.L (referred to as “supplier”), in its capacity as owner and administrator of the site and service provider, and any person who visits or accesses the Site or wishes to use in any way or actually use the Services (referred to as "user or customer").

Privacy policy

The purpose of data collection is: to provide Cloud VPS services according to the current offer.

ACVILE TECH S.R.L is registered with the National Authority for the Supervision of Personal Data under no. 48288

ACVILE TECH S.R.L. treats the protection of your personal data responsibly and strictly enforces the legislation in force. Below we present our policy regarding the processing of personal data, which gives you the opportunity to be informed about the protection we guarantee you and the purpose of the collection of personal data.

As an authorized person (Web Hosting), from the perspective of the Regulation, we only process the personal data that you have established, for the indicated time and for the purposes imposed by you as operator. I assure you that they are used by you safely, remain your property and are stored only to serve in Romania. The back-up system is very well implemented and secure, located in the European space, and no one but our technical staff has access to these systems.

Registration and other account information

When you register to use our Services, we may collect the following information about you:

– first name, last name, e-mail address, date of birth, place of residence, CNP, identification data from the bulletin, telephone number, CUI, Reg. Com.

Depending on the choices you make during authentication to our Services or during the hiring process of our Services, you can opt for the following additional personal data: your credit card details if you wish to provide this information, as well as your IBAN account.

1. Content policy

It is forbidden to publish on the servers of the content provider or links to such content that: (I) infringes or prejudices in any way the intellectual property rights of other persons or other rights; (II) have obscene or pornographic or violent content; (III) they contained defamatory or slanderous content; (IV) have racial or discriminatory content; (V) contain viruses, Trojan horses or the like; (VI) contain pirated software or address those who hack software or virtually any similar activity. It is also forbidden to use our servers exclusively as a storage medium (eg movies, mp3, pictures, etc.).

2. Prohibited scriptures

– Proxy scripts, anonymizer

– IRC scripts

– Top site scripts

– Online game scripts (flash games excluded)

– Mail bomber, mass email or any unsecured email script

– Torrent tracker

– Chat rooms that consume excessive resources and WAP chats

– PhpShell and similar scripts for executing commands.

3. Customer responsibility

The customer is responsible for updating the contact information in the billing control panel when necessary. We cannot be held responsible for any confusion in the communication as a direct result of the customer not making the necessary updates.

Customer is responsible for keeping user numbers, passwords, and other sensitive information safe..

4. Limited liability

We cannot be held liable for damage caused by the temporary unavailability of our servers, whatever the reason for this. This provision also includes damages resulting from damage or loss of data. The client agrees to guarantee us and to hold us innocent in connection with any claims, damages, including, but not limited to, damages caused to third parties, resulting as a consequence of using the services causing damages to our customer.

The user declares that he understands and accepts that, in any situations in which the user will claim damages of any kind from the supplier, the total amount of damages claimed by the user for any reason and which could be paid by the supplier, can not be deposited in any way and in any case, the total amount of tariffs (fees) paid by the user, supplier.

7. Backup

The price for automatic backup is 20% of the server value. The backup is performed automatically every 12 hours, or can be created on the spot by the client from the administration interface. Restoration from backup can also be done from the interface, this involves stopping the service until the restoration is completed.

8. Uptime guarantee

Cloudify.ro has an annual average of 99.5% availability for the internet network and the servers installed in the data center.

The following exceptions are:

– Force majeure situations in which we cannot have any influence, such as: wars, natural disasters, unavailability / interruption of communications, fire, viruses, hackers, malfunction of software offered by another source (free scripts, e-commerce software or online payment processor), flood, earthquakes, embargoes, actions of legal authorities.

– Maintenance work or in critical situations, server upgrades.

– Domain name system (DNS), issues that cannot be controlled by Cloudify.ro

9. Notifications and announcements

Cloudify.ro reserves the right to send notifications regarding the services offered as well as announcements from third parties, when they can be for the benefit of users.

10. Payment and billing terms

The customer agrees to pay for our services in advance, adding Cloud Credit to his account balance. The credit can be used for any period, the services being charged per hour.

Prices displayed in Euro are calculated in RON, at the BNR exchange rate from the date of payment, according to the legislation, all invoices and payments are processed in RON.

When the balance falls below EUR 0, the customer is notified repeatedly to replenish the account. If within 15 days from the moment the balance entered 0, the client does not add funds to his account, the services will be suspended. After another 30 days from the suspension, the services will be permanently deleted from the Cloudify servers, without being able to be restored.

11. Technical support

Each service purchased benefits from technical support.

Cloudify.ro provides their customers with an e-mail address and a live-chat interface through which they can talk to technical operators for assistance.

12. Delivery policy

The products are exclusively electronic services (VPS). Their delivery is instant, it takes place online, and is done through the user interface of the Cloudify.ro site

13. Return policy

Customers can request a refund within 30 days. If applicable, the services active at the time of return will be deactivated.

12. Amendments

We reserve the right to make additions, cancellations or changes to the Terms and Conditions, prices and on the site at any time, information being made through the site or customer control panels.